FAQ

Are ‘How-Tos’ your go to? Do you rock your own unboxings? Record, edit and share videos just like your fave channels with Tube Superstar – the all-in-one video recording toy that lets you create cool content and edit live as you go!

How do I download the Tube Superstar app?

Search for Tube Superstar in the Apple app store or Google Play and download for free.

Where can I find my unique code for the app?

Your unique code is shown on the front page of your instruction manual, included with the Tube Superstar product.

Is my device compatible with the Tube Superstar app?

The Tube Superstar app is compatible with the following devices and operating systems :
iPhone, iPod Touch iOS 10 or later
Android devices on Android 6 and up

How do I use the Tube Superstar app?

Included within the app is a tutorial to demonstrate the different app functions. To access the tutorial, select it from the Settings menu within the app. Alternatively, click here.

I’ve lost my instructions

A copy of the instructions can be downloaded by clicking here.

Does Tube Superstar require batteries?

No. However, the microphone must be connected to your phone in order to be powered and perform as a functioning microphone.

Can I use Tube Superstar in portrait mode?

No – in order to optimise performance, the app can only be used in landscape mode.

Are my Tube Superstar recordings private?

Yes. All videos are only saved to your device’s camera roll.

Why won’t my video save?

If you are having trouble saving your Tube Superstar vlog, it could be because you do not have enough file space on your device. Please check that you have adequate memory space on your device when saving a video.

Where can I get further help using Tube Superstar?

If you have any problems using Tube Superstar – we’re here to help.  Simply contact our friendly customer service team:
UK Customer Services
Call us on 0800 389 8591 (UK Free)
Or email [email protected]